Shifflett’s Insurance Services, Ltd

18 2nd Street
Luray, VA 22835

Phone: (540) 843-0234
Toll-Free Number: 800-353-7068

Hours of Operation

Monday to Friday
9:00 AM – 5:00 PM

Saturday to Sunday

Evening, weekend, and in-home appointments are always available!

Service Areas:

  • Culpeper County, VA
  • Front Royal, VA (Metro)
  • Harrisonburg, VA (Metro)
  • Luray, VA
  • Madison, VA
  • Page County, VA (Metro)
  • Rockingham County, VA
  • Shenandoah County, VA
  • and surrounding areas…

Prepare For Your Future

Shifflett’s Insurance Services, Ltd. in Luray, VA has been helping people prepare for the future for over twenty years. We are proud to be a locally owned insurance company that offers evening, weekend, and in-home appointments.

We want to help you take care of your loved ones. If you are concerned about the coverage of you or a family member, call us today. We specialize in providing insurance for senior clients and offer free quotes with no obligations.


My name is Nancy Lee Shifflett. Before entering the insurance business, I was an office manager for physicians for over 25 years. I have been in the insurance industry for over 20 years.

My husband, Bill, passed away in March 2013. We are the proud parents of seven children, 12 grandchildren, and many great-grandchildren.

I have specialized in the senior market and pride myself on giving the best service to my clients. During the past 20 years, I am proud to say I have been the top agent in my district office and have been awarded many trips by the insurance companies that I represent.

Being a senior myself, I see the importance of helping others. I approach others the way that I would like to be approached. By assessing my client’s needs, I am able to offer the following areas of consideration:
  • Protection of their assets by offering Long Term Care.
  • Offering Senior, Whole Life, and Term Life.
  • Medicare Supplements, Prescription, Medicare Advantage.
  • Asset Investment.
As my business has grown over the years, I feel I have not only built a business, but I have truly met and have a lot of friends, not just customers. I will continue to grow in knowledge and give my best to those who seek me as their agent.

I look forward to helping you,
Nancy Lee Shifflett
Two Women Sitting
Hello! My name is Carla K. Sours. I graduated from Lord Fairfax Community College in 1998 with an Associate in Arts and Sciences degree in business management. After working for several years in the insurance industry, I returned to school in 2009 to continue my education. In 2011, I received a Bachelor of Science degree in management and organizational development from Eastern Mennonite University.

My husband, Eric, and I are both lifelong residents of Luray, VA. While we love our hometown, we take great pleasure in traveling and enjoy photographing our hikes and campsites along the way. Eric and I have been married for over 13 years and cherish our extended family and friends.

My business depends on satisfied clients. In order to ensure customer satisfaction, I individually assess my clients’ needs, recommend the best services/products, and keep them informed of current trends that may affect them individually or as a family. As your insurance agent, I can offer:
  • A complete health insurance portfolio including Medicare supplements, prescription, dental, cancer, and major medical (including Healthcare Reform; on/off exchange)
  • Protection for your assets and legacy from expenses of long term care
  • Whole Life, Term Life, and Senior Life insurance
  • A guaranteed safe tax deferred savings
With over 10 years of industry experience, I have witnessed the benefits of having insurance following an emergency, as well as the consequences that result from inadequate coverage. I was raised in a family that stressed the importance of supporting one another in times of need. I get the same sense of gratification when helping my clients recover from a loss—and better yet, helping them to avoid emotional and financial devastation when tragedy strikes.

I look forward to meeting you and serving your family’s needs.

Carla K. Sours